Comments on: Bank of America: “Corporate doesn’t listen to us.”

By: faye

faye — Thu, 03 Nov 2005 05:18:35 +0000

We have been customers since 1989, and I tried just htis week to get BOA to follow up on a pension check that was mailed to the Jacksonville mail center, but never made it there. At least that is their story, but no one was willing to take the time to call that mail center to check on it. They said they don’t have a number to contact the mail center for their own bank!!! Here’s their sign!! STUPID!!!! Guess who I talked to at the local branch who “supposedly” could not contact the mail center. The assistant vice president, or so she said. I am sick of their incompetance and lack of ethics. Of course when I said we were planning on moviing to another bank, she told me it would take three months to get our S.Security direct deposits moved. That must be the story they give to all FIXED INCOME SENIORS!!!
Shame on you Bank of America. With your practices, maybe you have the wrong name. Maybe you should have a foreign country name. You seem to not give a hang about the Americans you profess to serve.

By: Rachel Barron

Rachel Barron — Fri, 28 Oct 2005 22:53:32 +0000

I have recently been dealing with Bank of America’s Check Fraud Department or voicemail I should say. BofA released funds from an electronic Paper Draft with my account information but not in my name or state I live in. The first time the check came in it was caught and the fraud department returned it as unpaid with a big old stamp marked “SUSPICIOUS” then the check came back and someone I guess did not know how to read and decided to release the funds. Now I have to deal with a voicemail everyday with the Check Fraud Department and Customer Service is telling me I will have to open a new account and close my old one (no kidding). Bank of America is not guaranteeing that I will receive my money back, but they want me to open another account with them. I don’t think so and for the security of everyone else I would advise everyone to look towards another direction when considering a financial institution.

By: Alex

Alex — Fri, 28 Oct 2005 20:49:01 +0000

It should be called Bank of Satan, or at least you would think so by my image url.

I’ve had what I call unreasonable hold times at Bank of America (BoS) after previously holding an account with a credit union in perfect status for about 4 years.

Support your local credit union.

-Alex

By: txplumwine

txplumwine — Mon, 03 Oct 2005 14:00:03 +0000

Fascinating…after my experiences today (short story: hold placed on paycheck funds at random when previous checks went right through, couldn’t pay bills on time, three CS reps and a branch teller lied to me about it), your story is the final nail in the coffin. I’ll be placing my name on my husband’s account and researching somewhere new to take most of my business. Good luck and thanks for telling us about your troubles.

By: Mark

Mark — Mon, 29 Aug 2005 21:44:26 +0000

Well, at least they gave you a credit card. When I went into our local Bank of New Zealand (your campus bank etc., etc., etc.) there was no problem setting up checking accounts or even saving accounts, but a credit card? You’re not a resident, they said. So “Shopping around” a.k.a. Mary Harney I will go…..

By: gary

gary — Mon, 29 Aug 2005 19:43:18 +0000

30 years ago I vowed not to engage another bank, I see they haven’t changed. I have since exclusively used credit unions. I visit the building only once every few years to sign for an occasional car loan and I have never paid for any service including all my ATM transactions. I’m actually mildly pleased with the arrangement.

By: Doug

Doug — Fri, 26 Aug 2005 04:02:42 +0000

HypoVereinsbank was plenty evil to me here in Germany. Dropped my overdraft when I became self-employed. Told me a credit for the apartment-deposit I asked for wasn’t interesting to them because it wasn’t big enough. And so on.

So I found a noticeably less evil bank, the local savings association. Moved all of the automatic stuff over.

Then went to HypoVereinsbank and told the branch staff, “Your bank has worked very long and very hard to lose my business. Today is the day. Close the account and give me my money.”

Customer satisfaction indeed.

By: Dervala

Dervala — Tue, 23 Aug 2005 20:56:29 +0000

Oh, all the tales of pain and suffering! Why do the banks do it? Why can’t they be JetBlue?

Now that I know I’m not imagining it, I should get my lovely company (Stone Yamashita) to sort them out.

By: kaddie

kaddie — Tue, 23 Aug 2005 15:30:18 +0000

I recently had a problem with paying a bill online. It went trough but i couldn’t print the conformation number. The money was taken out of the account, but not posted anywhere. When I went to the bank to try and find out why, the Personal Service Clerk would not look at my spread sheet I use as a check registar,or listen when I tried to explain it was not possible for the final monthly balances to agree if the money was still there. . when I tried to talk to the Vice President of the branch she said that it doesn’t show anywhere. and without “proof” the bank can’t do anything.

Don’t ever get behind an one of their credit card payments. They have got an recording that is used to try to get you to pay it right then over the phone. If you don’t then or make up the payment, the recording “calls” your phone number approximately every 2hours starting at 8 AM till 7 pm.

I am looking for a new bank, thanks for the heads up on CitiBank

By: verbalchameleon

verbalchameleon — Tue, 23 Aug 2005 13:02:14 +0000

Yes— in my experience, credit unions are good. Community or local banks are the next least offensive (and often more convenient than credit unions).

Citibank is evil, but usually efficient (I was not aware of the non-resident policies: how obnoxious!)

But BofA is INSANE. Run! I had a credit card with them for a year. I always pay bills on the company websites; theirs required me to re-register EVERY time I logged on. Because no matter what, it did not recognize my user name and password. When this happened the third time, it was quite clearly their problem. ;-) (They re-vamped their website a few months ago and it now works like a dream, but who cares? They’re idiots!)