Archive for the 'Work\' Category

The Real World

Monday, March 5th, 2007

Chicks at the store

Rural Supply Store, Los Gatos (all photos by Tim Vetter)

Drearier than the prospect of fourteen hours at the mercy of America’s worst airline is knowing that Atlanta, and not home, is at the end of it.

Atlanta has given the world Delta Airlines, soda-pop, and 24-hour televised war, and perhaps this business vigor is why it has the busiest airport in the country. That means 45 minutes of kick-shuffling a laptop bag through the lines at Immigration, then sighing through more queues at baggage claim and Customs. And that doesn’t mean you’re free to go. Atlanta takes its Homeland Security hospitality seriously. If you arrive on an international flight, you and your bags must be rescreened after Customs, even if you’re connecting only to the taxi rank. They take your luggage, brusquely, and wave you to another Tensabarrier maze.

We passengers have just arrived from Tokyo, Delhi, or Madrid, and we don’t understand who has our bags now and where we are going. The minimum-wage security staff at the end of the maze can’t fathom why we are so stupid.

“Four more lines. Four more lines! Keep moving. Keep moving down. Keep MOVING,” shouts a guard, dragging people out of the main queue to the empty security lines nearby. We are bleary, our bodies still belong to tomorrow, or this morning, and strangers have taken our stuff. We look bewildered and pissed off. We have the money to go to Tokyo. No wonder she hates us.

The suitcases have been sent to another carousel, a jolting train ride away. One-footed, we strip off shoes, belts, and jackets, scrabble to get laptops into gray trays, and watch as our little bottles of airline Evian or mouthwash get confiscated. In the strip-lighting, after hours breathing recycled air, we’re as gray as the trays. There’s nowhere to get dressed and repack. We hop in half-laced shoes and clutch our bits and pieces, as the trays back up because we’re in the way.

“The current homeland security alert level is Orange,” blare the announcements, demanding that we keep an eye on Unattended Packages. Baby soldiers sit against the wall, tethered by the too-short cords of the public phones. There are always soldiers milling around this airport. They stick together and don’t say much, a class apart from this air-conditioned bubble world as they wait for their flights to German bases. Most, of course, look far too young and small. Everyone says that. But many more look too old; bone-tired and wobble-bellied. A gray-haired soldier leans against a camouflage backpack embroidered with his last name, and reads Fiasco. I am too ashamed to smile at them and wish them safe return and recovery, though I do it silently.

Beside the second baggage carousel, a tiny girl skips and sings.

“Too-morra, too-morra,
I love ya, too-morra,
Betcha bodda dodda
You’re ownee a day a-way…Mommy, what’s next?”

I hope she’s right.

It takes another hour for my bag to arrive, on the wrong carousel. Hours later, I call Ranger Tim from The Four Seasons, greasy-haired from massage oil, with room service on its way and a laptop downloading a week’s worth of emails cheeping for attention. It’s been ten days since we talked, and I miss him. He was out at the chicken coop.

A year ago, Tim rescued a young rooster wandering at the side of the highway near Los Gatos. Now the rooster lives in a fine house at the ranch, safe from the coyotes and the mountain lions. He’s sleek, and he crows proudly, but we’ve worried about his enforced celibacy. (Maybe it’s easier to feel sympathy for a rooster than a road warrior.) We enquired into girlfriends for him. You can order chickens over the internet, and once in a while people put them up for sale or adoption on Craigslist And the Santa Cruz mountains are home to little farms that supply some of the best restaurants in the world, so surely someone would sell us chickens. You can even rescue worn-out battery hens, so that they don’t end a miserable life as dinner on Delta.

Still, we never got around to it. The rooster got no honey, and we got no eggs. Today, tooling around Los Gatos on my green motorbike, Tim noticed a box of chicks set outside the Rural Supply Store. Easter chicks, set out for children to pet. They were three dollars apiece, and he bought three.

“I brought them home strapped to the Puddingmobile, like a Vietnamese farmer,” says Tim. That’s what he calls my old green Yamaha Seca motorbike, which he spends hours fixing up. “They were terrified, but it was good preparation for their next challenge—surviving life with the rooster.”

At first the rooster paid no attention to the three chicks. He stuttered around his cage, indignant at Tim’s invasion. The chicks huddled in a corner, cheeping in terror.

“Then eventually one of them just said ‘Fuck it, I’m getting on with life.’ And she started to explore a little, peck around her. The other two stayed huddled. It’s amazing, these animals don’t know anything, and yet their personalities are distinct.”

The rooster got over his annoyance. He noticed the chicks. He watched them. Then began to show what might pass for paternal behavior.

“He started to peck in small circles, like he was showing them what to do. And eventually they got it, though they’d never seen an adult before. They relaxed. They even started pecking his beak in some kind of feeding behavior, and he let them. He was looking out for them.”

Until his mood turned and he grabbed a chick in his beak and shook it.

“I thought, here we go, the blood bath has begun. The chick was screaming, and the other two were freaked. But then he let her go, and she wasn’t hurt. It looked something like a cat shaking her kittens.” Still, the chicks were chastened, and retreated to their corner. Life beyond the shell is violent and unpredictable, no matter how cute your yellow fluff.

I ask if the rooster realized that these useless, invading bundles represented his shot at passing on his genes. “Depends,” says Tim. “In a couple of months, they’ll be mature. But who knows if he has the foresight to see them for the bodacious pullets they could turn into if he leaves them alone?”

He watched as social equilibrium was slowly restored, at least for now. “It’s like some kind of reality show,” he says, “where three babies get dumped on some single guy, and he’s clueless, and he grumbles, but in his own way he looks after them.”

I haven’t been to the ranch in months. My life is air-conditioned now. The weekends I used to spend there, I now spend working on PowerPoint in Atlanta or Tokyo, or the airports in between. I didn’t miss the mountains in the rainy season, but now that spring is here I crave news from the real world, where the coyotes don’t wait for room service, and the morning is beautiful if you survive the night.

UPDATE: The chicks survived the night. From Tim:

The rooster didn’t harm them, but he didn’t brood them either (I thought, very wishfully he might have a bit of gay motherliness in him). It was turning cold when we got back from dinner at Lupin, and checking in on the birds, I found the rooster up on his roost, nonplussed at the flashlight beam, and chicks huddled in the corner of the coop shivering. Didn’t take me long to decide they weren’t going to survive the night under those conditions. They’re living now in a cardboard box next to the woodstove cheerfully pecking at a random selection of grains from my larder, run through the coffee grinder. They seem to like white grits and rolled barley best; turn their noses up at all forms of daal. I’ll let them try Irish pinhead oats tonight.My plan is to keep them inside for the rest of this week then starting the weekend have them spend days in the chicken house with rooster. In two weeks supposedly they’ll be able to stand the cold on their own.

Chicks at the store

The Yamaha Seca

Chicks at the store

Chicks getting ready for new adventures

Chicks at the store

Chicks get introduced to the rooster

Chicks at the store

Chicks rescued from the rooster and the cold

The Passion-Industrial Complex

Sunday, November 12th, 2006

“You are an honest man, and do not make it your business either to please or displease the favourites. You are merely attached to your master and to your duty. You are finished.”
—La Bruyere.

“In 1800, just 20% of Americans had an employer other than themselves; by 1900, the figure was up to 50%, and by 2000, 90%.”
—Alain de Botton, Status Anxiety.

When I was growing up—in a decade when condoms weren’t for sale in Ireland and the Jesuit church in Limerick hadn’t yet been sold for redevelopment—there were things that my friends agreed on. Variously, they had to do with ideas about sex before marriage; God; gays; who was a fine thing; who was a knob; and the tampon-virginity link. In the school canteen, where we tested our collective worldview through a fog of rancid chip-fat and condensation, we adjudicated that having sex might be okay as long as you were in college, really in love, and had been together for x months or years—where x took as long to solve for as the quadratic equations in our copybooks.

We took an inventory of symptoms of what “really in love” was going to feel like—trusting scripts more than swoons, as if already knew we were just trying this stuff on. We were in a hurry to get complacent, and when the boyfriends finally ambled in, we ticked off the weeks and months we’d been going out, racing each other to anniversaries. Though we sat around noting matronly truths about the nature of fellas, our commitment was to each other. Twenty years later, we all admit that for all the love talk, no boys from that time ever cost us anything like the girls who dumped us as friends. And everyone had one of those.

I didn’t agree with the canteen worldview, but it rarely occurred to me to say so. Not when I loved being in a warm little gang, at an age when everything was either hilarious or horrific. It took so little to nod along, and then take my own dogma from the stack of imported Cosmopolitan and Marie Claire magazines in my bedroom. As far as I knew, none of my friends read them, and I didn’t mind. It was the tribe that got me up to go to school every day.

People talk most about what they are hungry for, sketching their lack in words. At fifteen, it’s sex. In Dublin today, people go on (and on) about money and houses. In San Francisco, we talk about time, balance, and community. And in the corporate world, people talk about passion.

At my kitchen table the other night a friend blurted out her annoyance at a job interview experience that day.
“He kept asking, ‘What are you passionate about?’ And I just didn’t feel that was right in an interview. So intrusive. Whenever I tried to deflect it, he’d go, “No, really, what gets you out of bed in the morning? What’s your passion?

Her complaint sparked the others.
“Oh god,” said someone else, “I worked at this company where they’d come up with all these words we were supposed to embody. And they installed them as screensavers, so if you stopped typing for a bit to think about the next paragraph, ‘Passion’ and ‘Excellence’ and all the rest would start floating down your screen like Tetris blocks.”

“I like my work. I’m good at it. I try hard. When did that stop being enough? When did it have to be my Passion? I just got married. There are things in my life that are really important to me. But they’re not necessarily all part of my work life, and I don’t want to bring them into a job interview.”

“It’s like, you’re not allowed to have a private life any more. They want to own all of you.”

“I think they started doing it because it took some of the responsibility off them. Let’s face it, there’s no loyalty to employees. We’re just not set up that way any more. So if someone has to lay you off, now they get to feel that this is your Passion, so you’ll just go and pursue it somewhere else. They get to feel better.”

“After all, it’s your Passion. That means you’d do it for free, right? So no need to worry about you, or worry about your family life when you’re there at all hours.”

“Except…”

“Except…nobody gives you those screensavers if you work for Doctors Without Borders or you’re, I don’t know, a fourth-grade teacher. Or a midwife. That’s where it goes without saying. It’s when you’re sitting in a cube, doing your best at a corporate job even though it’s not saving the planet—that’s where they’re going to start talking about Passion. And if you don’t join in…”

“If you don’t join in…”

What? What happens if you don’t join in?

If I were 15 in San Francisco today, instead of twenty years ago in Limerick, I probably wouldn’t spend afternoons sitting in a smelly canteen talking about life. I’d be too busy polishing my collection of Passions, ready for inspection by the college admissions officers. Instead of going along with really-in-love, I’d be pumping an interest in soccer into a fervor, or turning a trip to Mexico into a passion for international relations. I’d understand that, just like really-in-love, passion was just a code for getting to what you wanted. Not a lie, exactly, more of an…augmentation. I might even have noticed all those tip-off intensifiers—real love, genuine commitment, authentic passion—that admit fakery is possible, even likely. And I’d be well-trained by a culture in which all manner of passion is faked.

As usual, Paul Graham says it well in this essay addressed to school leavers:

 

And what’s your real job supposed to be? Unless you’re Mozart, your first task is to figure that out. What are the great things to work on? Where are the imaginative people? And most importantly, what are you interested in? The word “aptitude” is misleading, because it implies something innate. The most powerful sort of aptitude is a consuming interest in some question, and such interests are often acquired tastes.A distorted version of this idea has filtered into popular culture under the name “passion.” I recently saw an ad for waiters saying they wanted people with a “passion for service.” The real thing is not something one could have for waiting on tables. And passion is a bad word for it. A better name would be curiosity.

From “What You’ll Wish You’d Known”

It makes me sad. Cranky, too. We’ve used up so many great and needed words this way, and passion is a sacred one. It’s the language of Abelard and Heloise, Petrarch, Anna Karenina, Beethoven, and Oppenheimer. It belongs to lovers, artists, and worldchangers—who rarely need to talk about it, because they live it—and it means something more than “kick it up a notch.” We have good words for what we need—curiosity, enthusiasm, craftsmanship, and dedication. Let’s stick to them, and save passion for when we (really) mean it.

The Culture of the New Capitalism

Saturday, September 9th, 2006
“Only a certain kind of human being can prosper in unstable, fragmentary institutions. The culture of the new capitalism demands an ideal self oriented to the short-term, focused on potential ability rather than accomplishment, willing to discount or abandon past experience.”

Richard Sennett has a newish book out called The Culture of the New Capitalism. I heard him interviewed about it on a BBC podcast, and there’s only one copy left at Amazon’s UK store, but he’s less admired here in his own country, as far as I can tell. Sennett is concerned about the people who don’t fit the needs of this economy. They’re not the stars the talent spotters want, or they are too old, or too needed by dependents to hold a Blackberry tether with grace. Or maybe they’re the kind of people who find that shifting loyalties make them anxious and sad.

I had just enough of a taste of the old work culture of pantyhose, punchclocks, and marble lobbies to be grateful to be born into this new work style exported from the Bay Area. By Sennett’s standards, I was designed for this economy. I have more curiosity than ties. I’m childless. I’ve moved like a stone skipping across a pond: 120 miles, 500 miles, 3,000 miles, 6,000 miles from my hometown, touching down only lightly in each place. In Hernstein and Murray’s creepy Bell Curve analysis of intelligence structures, I’m a “symbol analyst.” A “master of change.” That makes me a good catch.

“When we hired you, we weren’t interested in your experience. We were only interested in how fast you could learn,” I was once told. At 24, that’s flattering. It’s also a relief—thank God, it doesn’t matter that I know feck-all. I’m a little bundle of potential. But at 34, it’s disconcerting to have a dozen years of your life dismissed. I could have stayed in bed rather than bothering to get trained on Wall Street? I didn’t need to sweat through those startups to learn why entrepreneurs have more in common with artists than with MBAs, and what it really takes to turn an idea into a change? I needn’t have bothered with volunteering, with learning to write, with riding the public buses around Bolivia?

For all that this amoral economy suits me well, I’m making a promise to my future self that if I hear at 54 that my experience is uninteresting to capitalism—and I expect to—I’ll stand up, excuse myself with a big smile, and go back to the woods for good. We’re human beings. Our stories matter. Grown-ups have more to contribute than babies. And where we have been and who we take care of matters more to me than symbols, models, and theories.

Amazon.com: A Love Letter

Monday, July 11th, 2005

Ten years ago, I experienced the internet only through paper. It was reverently capitalized back then, like the Electric or the Motor-Car, and for those who visit but don’t yet live there, it still is.

I was working at Hodges Figgis bookshop in Dublin while my future ex-husband finished his thesis on delivering video through noisy channels. I’d had little chance to use computers, and was hazy about his post-graduate research. When I found the first issue of Wired, it didn’t occur to me it might have any connection to his work. Wired burbled with the promise of this World Wide Web, and I pored over it with the fizz of discovery, even though the typography was maddening. More than once I had to trace with my finger some distressed fuschia font as it wobbled from a lime-green background to the purple overleaf. I felt like a dyslexic with a treasure map.
(more…)

Strong Language

Monday, June 20th, 2005

Engineers, scientists, and military officers often turn out good prose. Their sentences may not always be limpid, lyrical or arresting, but as writers they are capable of a clarity and precision that academics and marketers often can’t or won’t match. Their work demands it. When a software engineer writes vague instructions, her program breaks. When a scientist notes observations imprecisely, her experiment suffers. When a Green Beret commander gives a rambling order, his guys are put at risk.

But a literary theorist who expresses his ideas in clear language betrays the “expert” mystery on which tenure depends. An MBA student who avoids crass jargon might fail for seeming not to know it. A marketer who relies on simple, direct language must know exactly what the product can do for the customer—and understanding that takes effort.
(more…)

Do You Know What the Problem Is?

Thursday, May 12th, 2005
My gut reaction when someone offers a solution is, Thats great, but do you know what the problem is? The mere characterization of a product as a solution suggests that people are pushing the answer without first knowing the question!
Joe Puglisi, CIO of EMCOR, quoted in an ITSMA / Babson College study

Since I’ve woken up as a language crank this morning, here are links to two of my favorite writers complaining about the same lazy “solution” to a hard copywriting problem: how do you explain what a company does, and why people should care?

From Erin Kissane, whose Call to Arms is worth following:

Solution: Meaningless, Self-Indulgent, Arrogant
Solution is much too vague to be useful. To compound the problem, companies frequently use it in the short blurbs that describe what they do in which clarity is essential and space precious. Its a punt at precisely the wrong moment, and throws away a crucial opportunity to communicate something real.
Read the rest

And Tim Bray sputters:

May it visit laryngitis, halitosis and a severe stutter on those vendors who describe disk drives, network routers, printers, computers, or pretty well anything that contains silicon and plugs in, as solutions. A disk drive is not a solution, dammit, its a disk drive.

But though Tim’s business card says Director of Web Technologies at Sun, even he can’t keep this nonsense off their home page. He’s reduced to translation:

Dear world, take it from me: at Sun we sell actual real computers and networks and consulting and infrastructure services and software subscriptions; you can safely ignore the marketing-speak.
Read on

Four Servings of Design

Friday, April 29th, 2005

Stone Yamashita fixes the new food pyramid in Slate.

Details Matter

Sunday, April 24th, 2005

Desire/Fear notebookOh, the possibilities in a blank page.

Stone Yamashita notebooks are seducing me away from the Moleskine. They’re the size of a Foreign Affairs, and have thick, creamy, tear-off pages that are lined on one side and squared on the next. The brown covers come with four provoking titles, the choice of which reveals something to you and about you. My first notebook said CH-CH-CH… on the front, and CHANGES on the back. The latest bookends DESIRE with FEAR, and I hope the sheets in between represent the middle way.

There are pages set aside for tempting lists:

LIFE
ACTION ITEMS
WISHLIST
WHAT THEY SAID
WHAT I SAID
WHAT I SHOULD HAVE SAID
WHAT I HEARD
WORK
TO DO
TO PUT OFF

Inside, there’s a tiny, printed inscription:

This is my notebook. A collection of my thoughts, ideas, some other people’s thoughts, some good stuff, some useless stuff. All written down, mostly scribbled, some stuff that I can no longer read, in an attempt to preserve a brilliant moment in time. (Or, at the time, I thought it was a brilliant moment.) I got this notebook from Stone Yamashita Partners. They always feed me. They’re the kind of office that allows dogs. They believe in the power of good thinking to invoke change. And so do I.

On my first day, two months ago, my SY[P] co-workers gave me a neat stack of San Francisco guidebooks and a household address book that they’d filled with notes on opthalmologists, florists, car repair shops, hikes, plumbers, restaurants, dentists, and babysitters. This streak of inventive empathy, made elegantly tangible, runs through the culture from the stationery cupboard to the client presentations. It’s what makes them excellent, and it makes me glad they found me.

Goodbye, She Lied

Sunday, January 23rd, 2005

I’m moving to Kaleefornia. A company called Stone Yamashita found me, mostly through this website, and they’ve hired me as a copywriter/strategist. They do work that’s as solid, smart, and beautiful as an iPod.

“You won’t like it,” my New York friends tell me morbidly. “You can’t even drive.”

On my last business trip to San Francisco, a woman on the car rental shuttle said “Excuse me, I need to get my bag.”
    “See?” hissed my sweetest New York co-worker, seizing on this atrocity. “That’s what they’re like out here. Passive-aggressive!

My San Francisco friends tell me how much easier life is there, how people never look back. How effortlessly you can get into nature (an American phrase that always makes me think the outdoors is some new Class A drug). I tell them that when I’m evaluating cities I don’t start with how easy they are to leave, but they smile good-naturedly. I’ll learn. My friend Keith has told me for months that I have to move.
    “Every single woman we know who comes out here ends up getting married.” Is that a threat or a promise, I ask him. Ranger Tim, installed on a 5,000-acre ranch off the grid in Los Gatos, writes sorrowfully that for him, Brooklyn will always be a lost paradise.

On the flight west I stare out the window, mapping the coiling rivers below to the seat-back display on JetBlue. Is that really the Mississippi? I know so little of this country. I’ve spent a grand total of ten days in San Francisco, including a vacation eight years ago. But I have faith that I’ll come to love it. People I like very much count it as their favorite US city. I’ve already been adopted by some simpático locals, and reunited with lost pals who moved from my coast. These are the true Twin Cities.

I move on Valentine’s Day; a good day to start another urban romance.

Smell

Tuesday, December 4th, 2001

Back in July, I met a woman who has no sense of smell. She shook huge quantities of salt and pepper onto her salad to prod her tastebuds, but most flavors were lost on her. I couldn’t imagine being deprived of my wine-loving gluttony, but she’d never known anything different.

Barbara Kingsolver has a piece in The Poisonwood Bible where Adah returns to America after years in the Congo. She marvels at supermarkets, which have a massive, odorless arrays of food, and misses the smell assaults of her African market.

The US is terrified of smell, I think. Procter & Gamble has warned us about all the nooks that harbor body odors, and we’re careful to hunt them down with the right products. There are too many people in New York to escape smells completely—our garbage ripens on the sidewalk, and Chinatown smells of raw fish and cooking all winter long. For the most part, though, you can persuade antiseptic Americans to bond over hushed stories of the guy in the office who had B.O., or the time they rode the Paris metro.

I wonder, what’s the big deal?

My friend Mark is taking steroids for a particularly nasty sinus attack, and can now smell properly for the first time in years. The experience seems traumatic. He’s being mugged by a sense he’s ignored until now. He sends me plaintive notes about previously unremarked smells and tastes—cleaning fluid, garlic breath, Diet Coke.

“I’m particularly concerned about the cat’s ass,” he says.

I realize that compared to him, I’ve been living in the olfactory equivalent of Pepys’ London, all chamber pots and reeking fish. I kind of like it. Nostalgie de la boue.

Could we launch a serious threat to P & G by offering sinus cauterization as a cosmetic procedure for the sensitive? No more need for Shake ‘n’ Vac, scented tampons, or Diptyque candles at $45 a pop.

On second thoughts, the economy might collapse altogether.